Frequently Asked Questions

Everything you need to know about Infiniti Strings products and services.

What is the average shipping time for orders?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by destination but generally range from 7-14 business days.

What is your return policy?

We offer a 30-day return policy on all unused and unopened items. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.

How do I know which string gauge is right for me?

String gauge depends on your instrument type and playing style. Lighter gauges are easier to play, while heavier gauges offer more volume and sustain. Check our 'String Guide' page for detailed recommendations.

Do you offer bulk discounts for professional musicians or schools?

Yes, we offer tiered pricing and bulk discounts for educational institutions and professional ensembles. Please reach out to our sales department for a custom quote.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are your strings coated for longevity?

We offer both traditional uncoated strings and specialized coated strings designed to resist corrosion and extend the life of your tone. Product descriptions specify the coating type for each set.