Returns & Exchanges

At Infiniti Strings, we stand behind the quality of our products and offer a 30-day return window for items in their original, unused condition. Whether you have changed your mind or received a defective item, we are committed to making the exchange or refund process seamless.

Return Process

• 1.
  Initiate Your Request

  Log into your account or use our guest portal to enter your order number and email address to start the return process.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all accessories and tags are included to avoid restocking fees.

• 3.
  Ship the Item

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method or ship your replacement within 5 business days.